Terms of Service

§ 1 General Provisions
The business relationships between the operator of the online store, as specified in the legal notice, and the customer shall be governed exclusively by the following General Terms and Conditions (GTC) in the version available on the website at the time of the order.

§ 2 Scope of the Contract
The customer places an order for the production of prints and other media from digital source material, in particular photo prints, posters, etc. However, the rights to the original work and the digital photo data remain entirely with the operator. The contract is concluded when the order placed by the customer is accepted via a separate email or by shipping the goods. The information on the website merely constitutes an invitation to the customer to submit an offer. The operator is entitled to correct prices listed in error on the website. If a correction results in a price increase, the customer may withdraw their submitted offer.

§ 3 Prices
Goods are delivered at the prices valid on the day the order is placed by the customer, as listed on the website. All prices are in EUR and include the applicable statutory sales tax and other price components. If the purchase is exempt from sales tax, this will be explicitly noted during the checkout process and on the invoice. Shipping costs are listed separately. Additional customs duties may apply for shipments to countries outside the European Union. These are not included in the price and must be paid by the customer.

§ 4 Right of Withdrawal, Right to Return
(1) Right of Withdrawal
Pursuant to § 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs. This applies to all photo products manufactured after the purchase is completed.
There is also no right of withdrawal for the purchase of downloads or image and/or video files, as the service (the transmission of the files) is provided upon explicit consent before the expiration of the withdrawal period, at the latest after verification and receipt of payment.
Should a right of withdrawal apply in exceptional cases (only for pre-manufactured items), the following applies to consumers as defined in § 13 BGB: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached sample withdrawal form (here) for this purpose, though its use is not mandatory. In addition, the legally required withdrawal button on the respective order status page is available for you to submit your withdrawal notice.
(2) Consequences of Withdrawal
In the event of a cancellation, we will refund all payments we have received from you, including shipping costs, without delay and no later than 14 days from the day we receive notice of your cancellation of the contract.
We will use the same payment method you used for the original transaction to process the refund, unless expressly agreed otherwise; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to inspect their condition, characteristics, and functionality.

Section 5 Liability
Liability for damages shall be limited to the amounts specified in the following provisions:
(1) Liability applies to damages caused intentionally or through gross negligence.
(2) The same applies to damages resulting from the absence of a guaranteed quality.
(3) In the event of a breach of material contractual obligations (cardinal obligations), liability is limited to the amount of foreseeable damage typical for this type of contract, unless unlimited liability already applies pursuant to paragraphs 2 through 4. Cardinal obligations are those obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely.
(4) Any liability beyond this is excluded to the extent permitted by law, including, in particular, strict liability.
(5) Liability under the Product Liability Act remains unaffected.

Section 6: Warranty for Defects
The goods must be inspected for completeness and defects immediately upon receipt. Subsequent complaints regarding incomplete or insufficient delivery or service cannot be considered. If the goods are defective, the customer is entitled, at their discretion, to choose between rectification of the defect or delivery of a new, defect-free item. The chosen form of subsequent performance may be refused if it can only be carried out at disproportionate cost and the other form of subsequent performance would not entail any significant disadvantages for the customer. If the remedy fails, the customer may, at their discretion, withdraw from the contract or reduce the purchase price.
No specific quality characteristics of the goods to be delivered are agreed upon. The delivered goods are defective if they do not meet the technical standards for digital photo development and editing. Color variations between the products and the image files—which are displayed differently on various screens—cannot be technically avoided and therefore do not constitute defects. Likewise, no defect exists if the customer, despite a warning, orders a format or photo product for which the original image file does not have optimal resolution, thereby impairing image quality (e.g., pixelation, blurriness).
No guarantees regarding quality or durability are provided. For orders placed by a business owner who orders goods in the course of their commercial or self-employed professional activities, the following also applies: The customer agrees to inspect the goods immediately upon receipt and to report any apparent defects in writing within one week, specifying the nature of the defect. If the customer fails to report the defect, the delivered goods shall be deemed accepted. The same applies to defects that become apparent at a later date.

Section 7: Shipping
Orders will be fulfilled in accordance with standard commercial terms.
The shipping route and method are determined by the service provider, unless otherwise expressly agreed. The service provider reserves the right to make partial deliveries.
For deliveries shipped as bulky goods (for very large formats and/or quantities, or for goods weighing 30 kg or more), the delivery time may be extended. Unless otherwise agreed, delivery is made “curbside,” meaning to the public curb closest to the delivery address.
Costs are calculated according to the prices listed on the store page.
Any delay in delivery does not entitle the customer to claims for damages, unless otherwise specified in § 5 of these Terms and Conditions. Delivery delays do not entitle the customer to refuse acceptance. Failure to receive a delivery must be reported within 14 business days of placing the order. If the customer fails to report this, the goods are deemed to have been successfully delivered.

§ 8 Payment, Setoff, Retention of Title
Orders must be paid for by the customer using one of the available payment methods. The seller reserves the right to request a down payment for purchases on account. For payment by invoice, the invoice amount is due and payable upon receipt of the goods by the customer. It is agreed that the invoice is due 10 days after receipt of the goods. Payments are deemed to have been made on the date they are received by the recipient. If the buyer falls into default of payment after receiving a reminder following the due date, default interest at the statutory interest rate may be charged. In the event of default, the following reminder fees apply:
3 EUR is charged for the first reminder; a second reminder is charged at 7,50 EUR. This does not affect the right to claim any additional damages resulting from the delay. In the event that a direct debit is not honored, the seller is entitled to request the account holder’s or buyer’s address from the buyer’s bank.
The buyer may only set off claims if their counterclaims have been legally established, are undisputed, or have been acknowledged.
The delivered products remain the property of the seller until full payment has been made.

§ 9 Data Protection, Data Security
The customer’s personal data is collected for order processing. The customer has separately consented to the collection, processing, and use of their personal data prior to the conclusion of the contract. The collection, processing, and use of personal data are carried out exclusively for the purposes specified in the Privacy Policy. The collection, processing, and use of the customer’s personal data are carried out in compliance with the General Data Protection Regulation (GDPR) and the Teleservices Data Protection Act (TDDSG). All data is treated confidentially. If the customer revokes their consent with future effect, the personal data must be deleted immediately, unless the order has not yet been fully processed.

Section 10: Jurisdiction, Governing Law
In the event of legal disputes arising from this business relationship, German law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which the customer has his habitual residence remain unaffected.
If, at the time a lawsuit is filed, the customer does not have a domicile or habitual residence in Germany, or if the customer is a merchant acting in that capacity, Leipzig is agreed upon as the place of jurisdiction for all disputes arising from the business relationship.

Section 11 Severability Clause
Should any individual provisions of this contract be invalid or unenforceable, or become invalid or unenforceable after the contract is concluded, the validity of the remainder of the contract shall remain unaffected.

Leipzig, July 01, 2026

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